Found via Big Dog Little Dog - It's information collaboration - discusses the use of Wikis within organizations. Some of the points it makes:

• Gartner predicts that by 2009 half of companies worldwide will be using wikis
• Examples of use
  • Acronyms and industry terminology, best sales practices, case studies, client information, meeting minutes.
  • As a human resources site, in some cases replacing the company intranet, providing data on benefits, policies, new-employee orientation material.
  • As a social-networking site where, through personal pages, employees can learn about their colleagues - what schools, previous employers, and professional and outside interests they share.

Certainly, I've been finding that Wikis are a really great replacement for stuff that we've previously done as web pages or using Robo Info/Help. Just makes updates that much easier. The natural extension is to then allow SMEs or Learners/Workers to make updates.

He also pointed at - Most Business Tech Pros Wary About Web 2.0 Tools In Business - some interesting items:

• Motorola has 3,900 active blogs, 3,300 separate wikis, 3,600 "project workspaces"
• More than half of companies don't use blogs at all, and 41% don't use wikis, our research finds. More than 20% make these tools available, but they're not widely used.
• Procter & Gamble is running an internal marketing campaign with the tagline "connect, converse, accelerate" as it rolls out real-time communications, a collaborative content portal, and desktop search.

5 Simple Tips

• Assign responsibility for workstreams, and as a result, pages
• Use comments to add your thoughts without crowding out the person stewarding the task
• Rely on abundance, use talk pages for lengthy discussion, then re-factor the discussion into a joint page
• Pair live on IM or a screen-share, alternate note-taking
• Have a meeting, take notes, post the output