Toledo Talk

Buckeye Broadband ??

Did anyone else get there Buckeye Broadband bill today. Ours normally runs
$132.07 a month for cable only plus expanded cable. No premium channels, just the old movie set that costs $4.00 per month.

This month's bill is for $281.56!! We've had no service changes. They're billing us for Toast.net (our internet provider who we pay separately and is
billed to our charge account). HD data, we don't have HD plus all kinds of
other stuff. What's going on. I called them but had to leave a message to call me back. Anyone know what gives??

created by CatLady on Oct 18, 2017 at 06:28:17 pm     Comments: 41

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I got a notice they are changing their billing program. Everyone will get a new account number and all that jazz. If you have autopay and paperless billing you have to set those up again, Etc... I'm guessing the screw up on your bill had something to do with the "Upgraded" billing system.

posted by Erin on Oct 18, 2017 at 07:28:47 pm     #  

Buckeye did call me back last night and take care of correcting the bill to what it had been in the past. Very nice customer service rep
even combined some packages to give me a $7 per month savings.
Not a huge amount, but every little bit counts and helps. The customer service rep apologized for the inconvenience (near heart attack I had when I opened the bill), but she really didn't want to explain what caused the error. I asked if it was a system problem that others were experiencing, and she said no, but they
had found the cause and that it wouldn't happen again. Rather strange, but as long as it's fixed and doesn't reoccur, I will leave it at that.

posted by CatLady on Oct 19, 2017 at 08:11:02 am     #  

It's a mess. A little more than a month ago I made some changes to my VIP account in an effort to reduce the monthly bill that is looking more and more like a car payment.

It was supposed to reduce my bill by about $20/month. When I rec'd the latest e-statement, my bill had actually increased beyond what I was paying prior to making the reductions. Their billing department couldn't explain it and suggested I wait for the next (November) bill to see if "things straighten out".

Seriously considering dropping the cable TV portion altogether and possibly going with Hulu which would give us the channels we actually watch and includes Fox Sports Detroit for Tiger games. BUT, I need to make sure they don't black out home Tiger games. FSD through Buckeye does NOT impose any silly blackout rules so I hope Hulu wouldn't either.

Haven't checked with Buckeye yet but I have a hunch the monthly nut wouldn't actually be much less due to the way they "discount" when you have their VIP package.

posted by Foodie on Oct 19, 2017 at 08:28:38 am     #  

Foodie, if I can get Fox Sports Detroit from Hulu, I'd change in a heartbeat! SlingTV will only give me FoxSports Ohio, so I thought I was out of luck - stuck with Buckeye.

posted by Toledostrong on Oct 19, 2017 at 05:38:24 pm     #  

I have Playstation Vue and we get Fox Sports Detroit, Fox Sports Ohio, Sportstime Ohio, and FS1.

posted by WestToledoan on Oct 19, 2017 at 08:04:59 pm     #  

Foodie, we switched from Sling to Hulu about a month ago, and we were able to see the Tigers. That was one of the selling points for me, along with being able to see the Cubs when they face the Reds on Sportstime Ohio.

posted by valbee on Oct 19, 2017 at 09:12:33 pm     #  

valbee posted at 10:12:33 PM on Oct 19, 2017:

Foodie, we switched from Sling to Hulu about a month ago, and we were able to see the Tigers. That was one of the selling points for me, along with being able to see the Cubs when they face the Reds on Sportstime Ohio.

Thanks for the info all. Glad to know that Hulu doesn't blackout Tiger games. As for Sling, they apparently base your access to Fox Sports by your BILLING zip code. I bought a Sling account for my sister in law who lives in Canton, MI. They automatically gave her Fox Sports Ohio. It took some doing to get them to change it to FS Detroit.

posted by Foodie on Oct 20, 2017 at 08:18:51 am     #  

I wanted to watch Ohio State last Saturday night. I changed my Sling package to get FS1 specifically for that game, only to find it blacked out. Discovered right at kickoff, of course.

I had to sign up for Fubo in order to watch it--on FS1. I had to use Fubo to get the Big Ten Network for a previous game. Both times I used free trials. I kinda feel guilty, but beyond those two specific circumstances, I see nothing else on that service that is useful to me.

One thing for sure is, I do like having various streaming options. Even if I had to pay for Fubo, I know it would only be for a month, then I could drop it.

posted by JoeyGee on Oct 20, 2017 at 08:42:55 am     #  

Sounds like watching the game is a good excuse to go down to your favorite sports bar.

posted by madjack on Oct 20, 2017 at 10:36:45 am     #  

My most recent monthly bill from Buckeye was $242 which includes about $20 of government theft. Essential phone, 50mb Internet (their doing, not mine - not sure I need that much bandwidth) and stripped down cable. No premium channels and we never buy any "on-demand" programming.

Something's gotta give. Called Buckeye this am and asked them to price my monthly nut without cable TV in any form - $90/month before fees.

Hello Hulu and an OTA antenna!

posted by Foodie on Oct 21, 2017 at 07:35:24 am     #   1 person liked this

Haven't had Buckeye in about 20 years. Their prices gotta keep going up because their number of subscribers keeps going down. Cut the cable! Get into the 21st Century!

posted by ThePhysician on Oct 22, 2017 at 06:11:49 am     #   1 person liked this

Their prices gotta keep going up because their number of subscribers keeps going down.

Like Toledo "fees."

posted by justread on Oct 22, 2017 at 06:25:42 am     #   2 people liked this

Luv their convoluted logic.

posted by Mariner on Oct 22, 2017 at 06:57:01 am     #  

What should have happened is that the government should have installed fiber optic cable, then allowed private enterprise to handle providing service.

posted by madjack on Oct 22, 2017 at 12:58:53 pm     #   2 people liked this

And cable /satellite providers should have negotiated ala carte packages for their customers. The biggest reason I cut the cord is because I was tired of paying for a bunch of crap I had no interest in watching.

posted by valbee on Oct 22, 2017 at 01:03:03 pm     #   7 people liked this

My Buckeye bill this month said we didn't pay last month's bill, so it was double normal. Called Buckeye, on hold for 35 minutes, said I have to take a copy of my bank statement showing my payment to one of the offices. Rude agent, he actually said it was impossible for that to happen.

posted by MsUnderstood on Oct 23, 2017 at 12:25:25 pm     #  

There seems to be a bizarre outbreak of things that are "impossible to happen" happening at Buckeye.

I don't know how many times I've lost connection over the past couple weeks. I don't even bother calling any more. Each time it's "nope not on our end. It's your router". When I ask them why my son's XBOX also lost connection when it's directly connected with an Ethernet cable into their modem, it's "uh...everything good on our end...must be your router." Umm...Ok. Sure. Makes perfect sense.

Buckeye used to have fantastic service. The exception to the normal customer service nightmare. Now they are becoming that nightmare.

posted by JoeyGee on Oct 23, 2017 at 01:11:38 pm     #  

valbee posted at 10:12:33 PM on Oct 19, 2017:

Foodie, we switched from Sling to Hulu about a month ago, and we were able to see the Tigers. That was one of the selling points for me, along with being able to see the Cubs when they face the Reds on Sportstime Ohio.

valbee:

May I ask what device you are using to view Hulu?

I signed up for the 7 day free trial to see if it would work for us. We're watching via Roku devices. Happy with the channel selection but still learning how to get to what we want to watch with the fewest remote clicks. There does seem to be quite a bit of buffering but I'll attribute that to Hulu Live being relatively new on Roku.

I'm also monitoring our Buckeye Internet usage. Streaming HD content really gobbles up the bandwidth. If I end up having to pay Buckeye for a higher monthly data cap then there may be no point in dropping their cable and going with Hulu - or some other streaming service.

And, the convenience of a channel grid and the ability to easily watch/record content from any connected TV also has to be factored in to the mix.

Your post above regarding the cable companies negotiating a la carte on behalf of their customers is spot on. I don't know that they ever will.

Pretty obvious to see how the cable companies are responding to the growing number of customers who are choosing alternative programming options - they impose data caps and keep raising the cost of broadband service.

If AT&T's option for Internet in my neck of the woods wasn't DSL, I'd consider them. DSL is a deal breaker for me.

The various service operators are literally forcing consumers to play their "competitive replacement" game.

posted by Foodie on Oct 25, 2017 at 11:00:33 am     #  

Sad to hear that Buckeye's service has gone south. I haven't had Buckeye in a long time but one thing I liked about them was they had great 24/7 local customer service with little to no hold time and the couple times I needed a tech at my house they were able to schedule someone within a day or two and if I had equipment problems I could just do the swap at one of their locations locally. I have had AT&T for internet and DirecTv for my TV for quite some time and if I need a tech I can plan on waiting at least a few days or if it's an equipment problem then I have to have them fed ex my the new receiver and then go through the hassle of fed exing it back. The hold times with AT&T/Direct can be awful as well.

One thing I like about AT&T/Direct is it is easy to get your rates reduced every year where Buckeye wouldn't budge. It's a pain being on hold and having to deal with a rep for a half hour every year when my contract is up but it's worth the time.

I'm paying $95.02 a month for my internet and TV. I have unlimited internet and the Preferred Xtra Direct package and whole house dvr along with one of the wireless boxes I can use on any other TV so I'm happy with my price. Only problem is another year I'll have to go through the hassle of getting the price reduced (my bill would be around $230 a month if I wouldn't have called).

I have no need for a land line.

posted by jamesteroh on Oct 25, 2017 at 12:46:43 pm     #  

Is your Internet DSL? If yes, do you have any issues with it? Have you run any speed tests to know what bandwidth you are getting?

I've never been one to play the "competitive displacement" game but AT&T is making it awfully attractive right now.

Internet (they claim they can give me 50mbps - I'm highly skeptical) with no data cap, phone - unlimited North America and their U-200 TV package for a base price of $119.99 for 24 months. That would be less than what Internet and phone with Buckeye and a Hulu subscription would cost me and I'd still have the convenience of a whole home DVR and up to 4 TV's connected. Add on whatever the gum't theft fees are and I'd be paying at least $100 less per month than I am with Buckeye.

I've always made a point of touting Buckeye's service but, for a two year savings of at least $2,400, I'll put up with some crap.

posted by Foodie on Oct 25, 2017 at 02:05:37 pm     #  

My internet is considered Uverse which I think is a form of DSL. The Modem is plugged into a phone jack. I went on speedtest.net and my results were 33ms ping, 12.86Mpbs download spped and 0.94 Mpbs upload speed if that helps you. I don't think AT&T allows you to have your own modem but with the rate I have for the next year I'm not complaining since it includes it now. I have only had the internet go down a couple times and it was a matter of just unplugging my modem and plugging it back in to reset most of the time and the only time it didn't work my internet was only down for about 20 minutes. No more problems with it than I had with buckeye. I don't steam much and live alone but when I stream I have no issues. I watch a lot of stuff on amazon prime on my firestick or through my smart tv and have never had any issues.

Outside of Direct going down occasionally when there is bad weather (like the 10th inning of the final game of the 2016 world series), I like Direct a lot better than Buckeye for TV. Having the wireless box for the extra tv and being able to move it from TV to TV is great and I have a small kitchen TV I like to use in my spare room when I use my elliptical and it is great being able to just easily move the box with the tv and watch whatever is in my DVD queue. I think they have a better channel line up also. Only problem is they aren't carrying 36 right now but fortunately there isn't much on Fox I watch anyway. One channel I wish they did carry was antenna network.

posted by jamesteroh on Oct 25, 2017 at 08:41:57 pm     #  

valbee:

May I ask what device you are using to view Hulu?
...

Your post above regarding the cable companies negotiating a la carte on behalf of their customers is spot on. I don't know that they ever will.

Hi Foodie. We are using our Amazon FireStick for Hulu. We have older Roku boxes and I don't think either is supporting it yet. I'm still figuring out the navigation aspect. The FireStick sometimes loads slow, but once it's going, it's usually good. It allows us to save individual profiles, and save specific channels/shows to those. I can usually get to a game I want to see pretty quickly. I had a couple of frustrating moments when I was trying to watch the baseball playoffs on TBS and Hulu insisted on starting it from the beginning a few times before allowing me to go to live. I'm pretty sure it was user error, though, so when I have a little more time and patience, I'll figure it out.

I agree that cable companies seem unlikely to go ala carte. I also worry that services like Hulu Live and Sling have a short life span. CBS already doesn't participate, forcing customers to pay a for a subscription and some other channels (Disney, for one) appear to be following suit. I refuse to pay more for individual channels. We have Netflix, Amazon Prime and Hulu Live. Between those and OTA TV, we have plenty to keep ourselves entertained.

You didn't ask me, but I'll respond to your DSL question. After reading multiple posts here from jr about Toast.net, we went with that service and as I was still avoiding the bandwidth caps, we went the DSL route. The only issue we've had was an occasional loss of connectivity caused by an incorrect password. This was also due to user error (I changed it for the 2.5Ghz band, but missed the entry for the 5 Ghz). We occasionally experience buffering during live broadcasts, but not enough to be of concern to me.

posted by valbee on Oct 25, 2017 at 08:54:42 pm     #  

Thanks to you both valbee and jamesteroh. Good info to have. As much as I like to keep it local, AT&T is making it too attractive to pass up. When I gave Buckeye one last chance to "save" the account, they said nothing more they can do, thanks for being a customer and we hope to have you back some day.

Um, not likely.

posted by Foodie on Oct 26, 2017 at 07:36:14 am     #  

In Sylvania we have Frontier for DSL service and it blows. It's slow, went out 4-5 times a week and their service is practically non existent. I despise Buckeye with a passion that defies adequate description, but for me, it's the only real option for Internet and they know it.

posted by JoeyGee on Oct 26, 2017 at 08:07:44 am     #  

I've yet to hear anyone satisfied with Frontier.

I just had some more chat time with AT&T. They insist the service they provide to my home will be via their fiber optic network. Still trying to wrap my head around that one. To the best of my knowledge, whatever AT&T may have left strung between the phone poles in my neighborhood is decades old hard wire. Now, that old hard wire may connect to their FO network but I was more concerned about how they make the actual connection to my home since I'm sure they can't use Buckeye's existing cable.

posted by Foodie on Oct 26, 2017 at 08:46:58 am     #  

I have a friend in Sylvania that had Frontier and had nothing but bad things to say about the service. I have Verizon stock and a few years ago received some Frontier stock from a spinoff and wish I would have sold it right away, the stock price has dropped over 90 percent since the spinoff so based on the stock prices I would be a little nervous about using them even if they were available in Toledo.

One advantage to AT&T I forgot to mention is for people that travel or want wifi access at other locations, there are a lot of AT&T free wifi spots for their customers.

When I originally signed up for Uverse internet it was at my old place and I was also told that it was fiber optic but my online research said it was a DSL product. I had no issues with the Uverse internet at my old place but when DSL first came out over ten years ago I signed up for it and it wouldn't work with the phone wiring in my old condo (and it wasn't that old of a place it was built in 1980) but maybe the technology improved since then. The other weird thing was that this was before the Direct/AT&T merger and I really wanted Uverse for my TV instead of direct and I was told Uverse TV wasn't available in my area yet, I thought it was weird if both the internet and TV ran over fiber optic that the TV service wasn't available but internet was.

posted by jamesteroh on Oct 26, 2017 at 09:42:51 am     #  

You likely already know that you can plug in your street address and zip on the ATT/Uverse site to determine what is available to you.

posted by Foodie on Oct 26, 2017 at 10:27:03 am     #  

I wouldn't be surprised if AT&T stops offering UVerse TV services since they own DirecTV. Some friends of mine in Findlay had Uverse and AT&T gave them a great promo to switch to DirecTV last year.

I currently have DirectTv and had Dish where I used to live.
Something to keep in mind is AT&T, DirecTV and Dish all require one to two years contracts. I haven't had Buckeye in a long time, but they never required a contract when I used them in the past but that could have changed. One thing I like about AT&T, DirecTV and Dish is they are willing to negotiate their rates. When I had Buckeye I decided to switch to Dish Satellite and called Buckeye to see if they would match the offer and they weren't willing to negotiate and suggested going with a cheaper package to lower my rates. Even if I would have gone with their suggestion I would have still been more than what the satellite company offered me to switch and I was getting fewer channels. Another thing to keep in mind with Satellite is you are responsible for the removal of the dish if you switch providers if you live in a single family home.

posted by classylady on Oct 26, 2017 at 11:22:22 am     #  

Yes, there is a "contract" with AT&T. It's for 12 months with a declining early termination fee between months 13 and 24 but the base rate (before gumt theft) is locked in for two years.

Who knows what the technology and the market will be in two years? I'll worry about it then. Meanwhile, I'll be happy to pocket $2,400 over the next two years.

Thanks for the info.

Had satellite dishes from DirecTV and DISH from 1995 to 2006. Don't really have a place for a dish any longer.

posted by Foodie on Oct 26, 2017 at 12:06:13 pm     #  

If you don't want to deal with a dish Direct has a program called direct TV now where you have no dish and you just steam everything live. You just have to have an internet enabled tv or streaming device and reliable WIFI. What I would hate about that would be if my WIFI went down. I'm not sure if all the channels are available with NOW but I know all the local network channels and the main channels like CNN and USA are.

posted by jamesteroh on Oct 26, 2017 at 01:54:58 pm     #  

Yes, I checked out D-Now. A bit pricey but otherwise looked OK. Problem there is by the time I pay Buckeye for Internet and phone then add whatever streaming service and the additional charge for more monthly Internet usage, I'm right back to where I am now - without the convenience of the same programming available on all TV's - unless I buy a Roku (or similar) for each one.
And, I have a SO who hates change and would find it difficult to navigate much of anything beyond a channel grid.

posted by Foodie on Oct 26, 2017 at 02:29:33 pm     #  

As far as I know, Buckeye does not REQUIRE contracts, but makes it worth your while to sign one.

posted by JoeyGee on Oct 26, 2017 at 03:48:18 pm     #  

They no longer offer any deals to sign a commitment.

posted by Foodie on Oct 26, 2017 at 04:07:31 pm     #  

Still no credit for paying last month's bill from Buckeye. It's been 6 days and I've called them 4 times about the double billing. They say, yes, there is a problem, but still no credit to my account! I'm getting my bank involved if it's still not right by Monday. They've had my bank statement for 5 days. My Nov. bill is due next week and I'm surely not going to pay double.

posted by MsUnderstood on Oct 27, 2017 at 11:15:50 am     #  

They're rapidly losing their "service second to none" crown. Called this morning with a couple of "what if" questions - still trying to give them a chance to keep me as a customer.

Before speaking with a (very nice) customer service rep, I was on hold with their very annoying message loop for 37 minutes.

posted by Foodie on Oct 27, 2017 at 11:28:59 am     #  

Anyone else remember the annoying a/b switch buckeye had in the 80's and 90's? It was a real pain if you were gone and wanted to record one show on the A side and another show later that was a B channel. I have friends in a lot of other big cities and none of them had that messed up of a system.

Are Buckeye subscribers able to view programming now on Network websites that require a password? A former neighbor of mine had buckeye and I remember she used to complain she couldn't watch things like CNN programming or watch catch up shows at lunch time on her work computer because it required a sign in from your cable/dish provider and buckeye wasn't one of the participating companies.

posted by classylady on Oct 27, 2017 at 01:35:10 pm     #  

Yes, it is under Buckeye TV Everywhere in your Buckeye account.

Yes, I remember the A/B switch - that was my reason for switching to DirecTV in 1995. That and the crappy picture on Buckeye's old system.

posted by Foodie on Oct 27, 2017 at 02:12:48 pm     #  

That A/B switch was awesome when tvs only had 12 channels.
24 stations on a 12 channel TV, plus FM broadcast down one side was pretty cool. Especially for like $15 a month.

posted by justread on Oct 27, 2017 at 02:21:32 pm     #  

I don't remember the FM broadcast.

The A/B switch was great when it first came out but Buckeye took too long to upgrade their technology. The A/B switch should have been replaced long before the late 90's.

I see Buckeye now partners with TIVO. Some relatives of mine had TIVO in the preDVR days and I really liked the recording/search features with it. That was another thing I didn't like about Buckeye, back when TIVO was becoming popular the rep at Best Buy told me it was hard to use with Buckeye.

posted by classylady on Oct 27, 2017 at 03:24:06 pm     #  

Up until about a year ago, we had Buckeye's Media Gateway setup. It worked OK but the WiFi was wimpy and problematic. You were able to access it over the Internet or your smart phone and setup recordings OR watch recorded content. Caller ID also appeared on your TV screen when Buckeye is also your phone provider.

Buckeye talked me into switching to the TiVo setup and I was a willing participant since I had owned TiVo DVR's since 2000.

No doubt, TiVo's interface is the best BUT we no longer have access over the Internet nor the caller ID on the TV screen - not a huge deal but nice not to have to bother to go to the phone to see who you are going to ignore.

posted by Foodie on Oct 27, 2017 at 04:08:27 pm     #  

Credit is now on the account, but they can't tell me the next due date! "Pay it on the 1st just to be sure."

posted by MsUnderstood on Oct 28, 2017 at 12:27:34 pm     #