FedEx package

I've ordered an item shipped FEDEX signature of addressee required, and wonder why a neighbor can't handle this for me if I make arrangements beforehand and leave a note. They say neighbor cant help. I guess they try 3 times total before you can go to Fedex on Reynolds to pick it up. I have to leave a note saying I will pick it up. Can't think of how to get around taking day off work, or trying to guestamate when packages are usually delivered (time of day)